Legal Agreements

Legal Agreements
# BLUEROCK ## CUSTOMER WEB SERVICES PRODUCT AGREEMENT EXTENSION Effective Date: 9 October 2026 This Customer Web Services Product Agreement Extension (“Extension”) is entered into between BlueRock, a venture of Blue Rock Technosoft, hereinafter referred to as the “Parent”, and the customer identified in the applicable customer account, service order or invoice, hereinafter referred to as the “Customer”. The Parent and the Customer may individually be referred to as a “Party” and collectively as the “Parties”. ### RECITALS WHEREAS, the Parent provides or facilitates Domain Forwarding, Mail Forwarding and Managed DNS services; WHEREAS, the Customer wishes to activate and use one or more of these services through the Parent; WHEREAS, this Extension forms part of the Customer Master Agreement (“Agreement”) effective from `<services opt in>`, and supplements the terms and conditions applicable to the Customer’s selected services; NOW, THEREFORE, in consideration of the mutual promises and obligations contained herein and other valuable consideration, the receipt and sufficiency of which are acknowledged, the Parties agree as follows: ### 1. Customer Election The Customer elects to activate one or more of the following services through the Parent, subject to availability, applicable fees and the terms of this Extension and the Agreement: * [ ] Domain Forwarding * [ ] Mail Forwarding * [ ] Managed DNS Only the services selected, ordered or activated for the Customer’s account shall be covered by this Extension. ### 2. Parent’s Acceptance The Parent accepts the Customer’s election to activate the selected services, subject to account verification, payment of applicable charges, technical feasibility and compliance with the Agreement and relevant service-provider policies. The Parent may require additional information or authorization before completing activation or implementing configuration changes. ### 3. Service Activation and Configuration 3.1. A service shall be considered activated when the Parent or its applicable service provider completes activation or confirms that the service is available for use. 3.2. The Customer shall provide accurate domain names, destination URLs, email routing details, DNS records, nameserver information and other information reasonably required to configure the selected services. 3.3. The Customer is responsible for ensuring that all instructions and configuration changes are accurate, lawful and authorized by the relevant domain name owner or account administrator. 3.4. Configuration changes may be subject to technical restrictions, DNS propagation delays, third-party systems and other circumstances beyond the Parent’s reasonable control. ### 4. Customer Responsibilities The Customer agrees to: a. Provide accurate, complete and up-to-date registration, account and contact information. b. Maintain the confidentiality of account credentials and take reasonable measures to prevent unauthorized access. c. Use the services only for lawful purposes and in compliance with applicable laws, the Agreement and relevant provider policies. d. Not use the services to facilitate spam, phishing, fraud, malware distribution, unlawful communications or other abusive activities. e. Maintain the necessary rights and authorizations for all domain names, email addresses, websites and DNS configurations associated with the services. f. Promptly notify the Parent of suspected unauthorized access, misuse or security incidents affecting the Customer’s account. g. Cooperate with reasonable requests for information necessary to investigate service abuse, security incidents or configuration problems. ### 5. Fees, Billing and Payment 5.1. The Customer shall pay all applicable service fees, activation charges, renewal charges and taxes specified in the relevant order, invoice or published service terms. 5.2. Payment shall be made within the period specified on the applicable invoice or otherwise agreed in writing. 5.3. Where permitted under the Agreement and applicable law, the Parent may suspend or restrict the affected services for overdue payments after providing any required notice. 5.4. Suspension, expiry or termination of a service shall not extinguish payment obligations already incurred. 5.5. Any applicable refund, cancellation or renewal policy shall be governed by the Agreement and the terms disclosed for the selected service. ### 6. Domain Name Rights and Responsibilities 6.1. The activation or use of Domain Forwarding, Mail Forwarding or Managed DNS does not, by itself, transfer ownership or registrant rights in any domain name to the Parent. 6.2. The Customer remains responsible for maintaining valid domain registration and ensuring that the domain name remains eligible for the selected services. 6.3. Domain registration, renewal, transfer, expiry, suspension and dispute matters are governed by the applicable domain registration agreement and the rules of the relevant registrar, registry and other authorized providers. 6.4. The Customer shall ensure that requested domain or DNS changes are properly authorized. The Parent may request verification before implementing changes that may affect domain control, email delivery, website availability or DNS functionality. ### 7. Service Availability and Third-Party Providers 7.1. The Parent shall make reasonable efforts to facilitate the selected services, subject to technical availability and the terms of applicable upstream service providers. 7.2. Services may be affected by scheduled maintenance, technical failures, network interruptions, DNS propagation, third-party outages, security incidents or circumstances beyond the Parent’s reasonable control. 7.3. Unless expressly agreed in a separate written service-level commitment, the Parent does not guarantee uninterrupted, error-free or continuous availability of the services. 7.4. The Parent shall take reasonable steps to address service issues within its control, subject to applicable contractual obligations and provider procedures. ### 8. Suspension and Termination The Parent may suspend, restrict or terminate an affected service where reasonably necessary because of non-payment, a material breach of the Agreement, unlawful or abusive use, a security risk, a requirement imposed by an authorized service provider, or a legal or regulatory obligation. Where required by the Agreement or applicable law, the Parent shall provide notice and an opportunity to remedy the issue. Immediate action may be taken where reasonably necessary to address an urgent security risk, prevent harm or comply with a lawful direction. Termination or suspension of a service does not automatically terminate separate domain registration or other services held by the Customer, unless the applicable terms expressly provide otherwise. ### 9. Limitation of Liability To the extent permitted by applicable law, neither Party shall be liable to the other for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunities or data, arising from the use or inability to use the services. Nothing in this Extension excludes or limits liability that cannot lawfully be excluded or limited. Any applicable liability cap and other limitations set out in the Customer Master Agreement shall apply to the extent permitted by law. ### 10. Customer Indemnity To the extent permitted by applicable law, the Customer shall be responsible for third-party claims, losses and reasonable expenses arising directly from the Customer’s unlawful use of the services, infringement of third-party rights, unauthorized configuration instructions or material breach of this Extension. This provision shall not apply to the extent that a claim or loss results from the Parent’s own unlawful conduct or breach of its contractual obligations. ### 11. Privacy and Data Protection Each Party shall comply with applicable privacy and data protection laws in relation to personal data processed in connection with the services. The Parent may process or share information with relevant service providers where reasonably necessary to activate, operate, secure, maintain or support the selected services, subject to applicable law and relevant contractual obligations. ### 12. Intellectual Property and Branding All intellectual property rights in the Parent’s website, service materials, software, branding and documentation shall remain with their respective owners. The Customer shall not use the Parent’s name, logo or branding in a manner that suggests an unauthorized affiliation, endorsement or representation. Nothing in this Extension grants either Party ownership of the other Party’s intellectual property, except for rights expressly granted in writing. ### 13. Relationship with the Customer Master Agreement This Extension supplements and forms part of the Customer Master Agreement. Except as expressly modified by this Extension, the remaining terms of the Customer Master Agreement shall continue in effect. This Extension shall be interpreted together with the Customer Master Agreement and any applicable service-specific terms. Any conflict shall be resolved in accordance with the order-of-precedence provisions of the Customer Master Agreement and applicable law. ### 14. Governing Law and Dispute Resolution The governing law and dispute-resolution provisions of the Customer Master Agreement shall apply to this Extension, subject to any mandatory applicable legal requirements. ### 15. Acceptance and Agreement By signing this Extension, placing an applicable service order, selecting a service through the Customer account or otherwise expressly accepting the applicable terms, the Customer acknowledges that they have read, understood and agreed to this Extension and the Customer Master Agreement. The Parties agree that this Extension applies to the services selected or activated for the Customer’s account from the applicable effective or activation date. -

# BLUEROCK

## CUSTOMER WEB SERVICES PRODUCT AGREEMENT EXTENSION

**Effective Date: 9 October 2026**

This Customer Web Services Product Agreement Extension (“Extension”) is entered into between **BlueRock, a venture of Blue Rock Technosoft**, hereinafter referred to as the “Parent”, and the customer identified in the applicable customer account, service order or invoice, hereinafter referred to as the “Customer”.

The Parent and the Customer may individually be referred to as a “Party” and collectively as the “Parties”.

### RECITALS

WHEREAS, the Parent provides or facilitates Domain Forwarding, Mail Forwarding and Managed DNS services;

WHEREAS, the Customer wishes to activate and use one or more of these services through the Parent;

WHEREAS, this Extension forms part of the Customer Master Agreement (“Agreement”) effective from `<services opt in>`, and supplements the terms and conditions applicable to the Customer’s selected services;

NOW, THEREFORE, in consideration of the mutual promises and obligations contained herein and other valuable consideration, the receipt and sufficiency of which are acknowledged, the Parties agree as follows:

### 1. Customer Election

The Customer elects to activate one or more of the following services through the Parent, subject to availability, applicable fees and the terms of this Extension and the Agreement:

* [ ] Domain Forwarding
* [ ] Mail Forwarding
* [ ] Managed DNS

Only the services selected, ordered or activated for the Customer’s account shall be covered by this Extension.

### 2. Parent’s Acceptance

The Parent accepts the Customer’s election to activate the selected services, subject to account verification, payment of applicable charges, technical feasibility and compliance with the Agreement and relevant service-provider policies.

The Parent may require additional information or authorization before completing activation or implementing configuration changes.

### 3. Service Activation and Configuration

3.1. A service shall be considered activated when the Parent or its applicable service provider completes activation or confirms that the service is available for use.

3.2. The Customer shall provide accurate domain names, destination URLs, email routing details, DNS records, nameserver information and other information reasonably required to configure the selected services.

3.3. The Customer is responsible for ensuring that all instructions and configuration changes are accurate, lawful and authorized by the relevant domain name owner or account administrator.

3.4. Configuration changes may be subject to technical restrictions, DNS propagation delays, third-party systems and other circumstances beyond the Parent’s reasonable control.

### 4. Customer Responsibilities

The Customer agrees to:

a. Provide accurate, complete and up-to-date registration, account and contact information.

b. Maintain the confidentiality of account credentials and take reasonable measures to prevent unauthorized access.

c. Use the services only for lawful purposes and in compliance with applicable laws, the Agreement and relevant provider policies.

d. Not use the services to facilitate spam, phishing, fraud, malware distribution, unlawful communications or other abusive activities.

e. Maintain the necessary rights and authorizations for all domain names, email addresses, websites and DNS configurations associated with the services.

f. Promptly notify the Parent of suspected unauthorized access, misuse or security incidents affecting the Customer’s account.

g. Cooperate with reasonable requests for information necessary to investigate service abuse, security incidents or configuration problems.

### 5. Fees, Billing and Payment

5.1. The Customer shall pay all applicable service fees, activation charges, renewal charges and taxes specified in the relevant order, invoice or published service terms.

5.2. Payment shall be made within the period specified on the applicable invoice or otherwise agreed in writing.

5.3. Where permitted under the Agreement and applicable law, the Parent may suspend or restrict the affected services for overdue payments after providing any required notice.

5.4. Suspension, expiry or termination of a service shall not extinguish payment obligations already incurred.

5.5. Any applicable refund, cancellation or renewal policy shall be governed by the Agreement and the terms disclosed for the selected service.

### 6. Domain Name Rights and Responsibilities

6.1. The activation or use of Domain Forwarding, Mail Forwarding or Managed DNS does not, by itself, transfer ownership or registrant rights in any domain name to the Parent.

6.2. The Customer remains responsible for maintaining valid domain registration and ensuring that the domain name remains eligible for the selected services.

6.3. Domain registration, renewal, transfer, expiry, suspension and dispute matters are governed by the applicable domain registration agreement and the rules of the relevant registrar, registry and other authorized providers.

6.4. The Customer shall ensure that requested domain or DNS changes are properly authorized. The Parent may request verification before implementing changes that may affect domain control, email delivery, website availability or DNS functionality.

### 7. Service Availability and Third-Party Providers

7.1. The Parent shall make reasonable efforts to facilitate the selected services, subject to technical availability and the terms of applicable upstream service providers.

7.2. Services may be affected by scheduled maintenance, technical failures, network interruptions, DNS propagation, third-party outages, security incidents or circumstances beyond the Parent’s reasonable control.

7.3. Unless expressly agreed in a separate written service-level commitment, the Parent does not guarantee uninterrupted, error-free or continuous availability of the services.

7.4. The Parent shall take reasonable steps to address service issues within its control, subject to applicable contractual obligations and provider procedures.

### 8. Suspension and Termination

The Parent may suspend, restrict or terminate an affected service where reasonably necessary because of non-payment, a material breach of the Agreement, unlawful or abusive use, a security risk, a requirement imposed by an authorized service provider, or a legal or regulatory obligation.

Where required by the Agreement or applicable law, the Parent shall provide notice and an opportunity to remedy the issue. Immediate action may be taken where reasonably necessary to address an urgent security risk, prevent harm or comply with a lawful direction.

Termination or suspension of a service does not automatically terminate separate domain registration or other services held by the Customer, unless the applicable terms expressly provide otherwise.

### 9. Limitation of Liability

To the extent permitted by applicable law, neither Party shall be liable to the other for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunities or data, arising from the use or inability to use the services.

Nothing in this Extension excludes or limits liability that cannot lawfully be excluded or limited. Any applicable liability cap and other limitations set out in the Customer Master Agreement shall apply to the extent permitted by law.

### 10. Customer Indemnity

To the extent permitted by applicable law, the Customer shall be responsible for third-party claims, losses and reasonable expenses arising directly from the Customer’s unlawful use of the services, infringement of third-party rights, unauthorized configuration instructions or material breach of this Extension.

This provision shall not apply to the extent that a claim or loss results from the Parent’s own unlawful conduct or breach of its contractual obligations.

### 11. Privacy and Data Protection

Each Party shall comply with applicable privacy and data protection laws in relation to personal data processed in connection with the services.

The Parent may process or share information with relevant service providers where reasonably necessary to activate, operate, secure, maintain or support the selected services, subject to applicable law and relevant contractual obligations.

### 12. Intellectual Property and Branding

All intellectual property rights in the Parent’s website, service materials, software, branding and documentation shall remain with their respective owners.

The Customer shall not use the Parent’s name, logo or branding in a manner that suggests an unauthorized affiliation, endorsement or representation.

Nothing in this Extension grants either Party ownership of the other Party’s intellectual property, except for rights expressly granted in writing.

### 13. Relationship with the Customer Master Agreement

This Extension supplements and forms part of the Customer Master Agreement. Except as expressly modified by this Extension, the remaining terms of the Customer Master Agreement shall continue in effect.

This Extension shall be interpreted together with the Customer Master Agreement and any applicable service-specific terms. Any conflict shall be resolved in accordance with the order-of-precedence provisions of the Customer Master Agreement and applicable law.

### 14. Governing Law and Dispute Resolution

The governing law and dispute-resolution provisions of the Customer Master Agreement shall apply to this Extension, subject to any mandatory applicable legal requirements.

### 15. Acceptance and Agreement

By signing this Extension, placing an applicable service order, selecting a service through the Customer account or otherwise expressly accepting the applicable terms, the Customer acknowledges that they have read, understood and agreed to this Extension and the Customer Master Agreement.

The Parties agree that this Extension applies to the services selected or activated for the Customer’s account from the applicable effective or activation date.

-