Legal Agreements
BLUEROCK CUSTOMER MASTER AGREEMENT Effective Date: 09/10/2026 This Customer Master Agreement (“Agreement”) is entered into between BlueRock, a venture of Blue Rock Technosoft, having its business operations in Chhatrapati Sambhaji Nagar, Maharashtra, India (“BlueRock”), and the individual, business, or legal entity purchasing or using BlueRock’s products or services (“Customer”). BlueRock operates independently in providing its own products and services through https://www.bluerock.co.in. BlueRock is not the agent, partner, joint venture, or legal representative of any customer, reseller, parent company, or third-party service provider unless expressly agreed in writing. By placing an order, making a payment, registering an account, or using BlueRock’s services, the Customer agrees to the following terms. 1. SCOPE OF SERVICES BlueRock may provide website hosting, domain-related services, business email, website solutions, digital services, software-related services, and other online products as listed on its website or in an accepted quotation or order. Specific service features, pricing, duration, and conditions shall be determined by the applicable order, quotation, or service-specific agreement. Third-party products and services are subject to their respective providers’ terms and policies. 2. CUSTOMER OBLIGATIONS The Customer shall provide accurate, complete, and up-to-date information and shall maintain the confidentiality of all account credentials, passwords, access keys, and authentication details. The Customer is solely responsible for its website content, data, business activities, customer communications, legal compliance, backups where not expressly included in the purchased service, and all activities conducted through its account. The Customer shall not use BlueRock’s services for unlawful activities, spam, phishing, malware distribution, copyright infringement, unauthorized access, fraudulent transactions, or any activity that harms BlueRock, its infrastructure, service providers, or other users. 3. ORDERS, FEES, AND PAYMENTS All applicable charges shall be communicated through the relevant quotation, order, invoice, or published pricing. Payments shall be made through the payment methods accepted by BlueRock. Taxes, applicable third-party charges, and additional service fees shall be payable by the Customer where applicable. Unless expressly stated otherwise in writing, fees for services already activated, delivered, or consumed are non-refundable, subject to applicable law and any mandatory refund obligations. BlueRock may suspend order processing or services where payments remain outstanding. Any negative balance or other undisputed amount payable by the Customer shall become due in accordance with the applicable invoice or payment terms. 4. RENEWALS AND EXPIRATION Services may be offered for fixed subscription periods and may require manual or automatic renewal, as specified during purchase. The Customer is responsible for monitoring expiry dates, maintaining valid payment information, and renewing services on time. Any reminders sent by BlueRock are provided as a convenience and are not guaranteed. Expired services, domains, hosting accounts, email services, or associated data may be suspended, deleted, released, or become unavailable in accordance with the applicable service terms and third-party provider policies. BlueRock shall not be responsible for losses resulting from failure to renew on time, except to the extent liability cannot lawfully be excluded. 5. THIRD-PARTY SERVICES BlueRock may rely on independent third-party providers for infrastructure, domain registration, hosting, software, payment processing, email, security certificates, APIs, or other service components. BlueRock does not own or control independent third-party providers and cannot guarantee their continued availability, performance, pricing, security, or policies. The Customer agrees to comply with applicable third-party terms. BlueRock shall not be liable for third-party failures or changes beyond its reasonable control, except where liability arises from BlueRock’s own breach or cannot lawfully be excluded. 6. SERVICE AVAILABILITY AND MODIFICATIONS BlueRock will make reasonable efforts to provide the services described in the applicable order. However, uninterrupted, error-free, or continuous availability is not guaranteed unless expressly agreed in a written service-level commitment. BlueRock may conduct maintenance, implement updates, modify service features, change technical infrastructure, or temporarily restrict access when reasonably necessary for security, maintenance, legal compliance, payment recovery, or prevention of misuse. Where reasonably practicable, BlueRock may provide advance notice of planned material interruptions. Emergency action may be taken without prior notice. 7. SUSPENSION AND TERMINATION BlueRock may suspend, restrict, or terminate a service or account where the Customer breaches this Agreement, fails to pay amounts due, provides materially false information, violates applicable law, misuses the service, creates a security risk, or where suspension is reasonably necessary to protect BlueRock, its service providers, or other users. Where reasonably practicable, BlueRock may provide notice and an opportunity to remedy a breach. Immediate action may be taken where necessary to address serious security risks, unlawful activity, fraud, or urgent legal requirements. Either party may terminate this Agreement by providing 30 days’ written notice, subject to outstanding contractual obligations and any applicable service-specific terms. Upon termination, access to the affected services may be discontinued. The Customer remains responsible for outstanding charges incurred before termination. Data retrieval, migration, and backup assistance may be chargeable unless otherwise agreed in writing. 8. INTELLECTUAL PROPERTY BlueRock and its licensors retain ownership of their respective software, systems, tools, branding, trademarks, documentation, designs, and proprietary materials, except where ownership is expressly transferred in writing. The Customer retains rights in content and materials it owns and supplies to BlueRock. The Customer grants BlueRock a limited right to use such materials as reasonably necessary to provide the contracted services. No intellectual property rights are transferred to the Customer except those expressly granted under a written agreement or applicable licence. The Customer shall ensure that its supplied content and use of the services do not infringe third-party rights. 9. CONFIDENTIALITY AND DATA Each party shall take reasonable steps to protect confidential information received from the other party and shall use it only for legitimate purposes connected with the business relationship, subject to legal disclosure requirements. BlueRock may process account information and technical data as necessary to provide, secure, maintain, support, and administer its services, in accordance with its applicable privacy policy and law. The Customer is responsible for maintaining appropriate copies of its business data unless backup services are expressly included in the purchased plan. 10. DISCLAIMER OF WARRANTIES To the maximum extent permitted by applicable law, services are provided according to their stated specifications and on an “as available” basis. BlueRock does not guarantee uninterrupted service, specific business results, website rankings, revenue, compatibility with every system, complete protection against cyberattacks, or the performance of independent third-party providers. Nothing in this Agreement excludes any warranty, right, or remedy that cannot lawfully be excluded under applicable law. 11. LIMITATION OF LIABILITY To the maximum extent permitted by law, BlueRock shall not be liable for indirect, incidental, special, punitive, or consequential losses, loss of profits, loss of business opportunities, loss of anticipated savings, or loss of data arising from the use of or inability to use the services. BlueRock’s total aggregate liability arising out of a particular service or claim shall not exceed the amount actually paid to BlueRock for the affected service during the three months immediately preceding the event giving rise to the claim. The foregoing limitations shall not apply to liabilities that cannot lawfully be limited or excluded, including any liability arising from fraud or willful misconduct where exclusion is prohibited by law. 12. CUSTOMER INDEMNIFICATION To the extent permitted by law, the Customer shall indemnify and hold harmless Blue Rock Technosoft, BlueRock, and their respective owners, personnel, contractors, and authorized representatives against third-party claims, losses, and reasonable legal expenses arising from the Customer’s unlawful use of the services, infringement of third-party rights, breach of this Agreement, or content supplied by the Customer. This obligation shall not apply to the extent a claim results from BlueRock’s own unlawful conduct or other conduct for which the Customer cannot legally be held responsible. 13. FORCE MAJEURE BlueRock shall not be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, government action, internet or telecommunications failures, power outages, cyberattacks, labor disputes, war, or third-party infrastructure failures. BlueRock shall make reasonable efforts to mitigate the effects of such events. This clause does not excuse payment obligations for services already provided. 14. AMENDMENTS AND NOTICES BlueRock may update this Agreement when reasonably necessary for operational, legal, security, or service-related reasons. Material changes shall be communicated through the website, account dashboard, or registered contact details where reasonably practicable. Changes shall apply prospectively unless otherwise permitted by law. Continued use of the affected services after an effective update constitutes acceptance where legally valid. If the Customer disagrees with a material change, the Customer may discontinue the affected service, subject to applicable contractual obligations. Notices may be sent to the email addresses or contact details maintained in the parties’ records. 15. INDEPENDENT BUSINESS RELATIONSHIP BlueRock operates independently as a venture of Blue Rock Technosoft. Nothing in this Agreement creates a partnership, joint venture, employment relationship, franchise, or agency between BlueRock and the Customer. Neither party may bind the other party to obligations without express written authorization. Resellers, where involved, operate under their own applicable agreements and remain responsible for their independent business representations and obligations. No reseller may make unauthorized commitments, guarantees, or representations on behalf of BlueRock. 16. GOVERNING LAW AND JURISDICTION This Agreement shall be governed by the laws of India. Subject to applicable law and the jurisdiction of competent courts, courts having territorial jurisdiction in Chhatrapati Sambhaji Nagar, Maharashtra, shall have jurisdiction over disputes arising from this Agreement. The parties shall first attempt to resolve disputes through good-faith discussions before initiating legal proceedings, except where urgent legal relief is necessary. 17. GENERAL PROVISIONS This Agreement, together with the applicable quotation, order, service-specific terms, and privacy policy, constitutes the agreement between the parties concerning the services purchased. If any provision is held unenforceable, the remaining provisions shall continue in effect to the extent permitted by law. Failure to enforce a provision shall not constitute a waiver of that provision. The Customer may not transfer its rights or obligations without BlueRock’s prior written consent. BlueRock may assign its rights or obligations as permitted by law. Provisions relating to payment obligations, intellectual property, confidentiality, indemnification, limitation of liability, and dispute resolution shall survive termination to the extent necessary to give them effect. 18. CUSTOMER ACKNOWLEDGEMENT By purchasing or using any BlueRock service, the Customer confirms that it has read and understood this Agreement, has authority to enter into it, and agrees to be bound by its applicable terms. BlueRock A venture of Blue Rock Technosoft Website: https://www.bluerock.co.in